01
Introduction
Electro Conduct is committed to handling personal
information responsibly, securely and transparently.
This Privacy Policy explains how we collect, use,
disclose, store and protect personal information when
you:
- Visit or interact with our website
- Submit an enquiry or request a quotation
- Call, email or message our team
- Book an electrical service or inspection
-
Provide information relating to a property,
installation or electrical project
-
Become a customer, supplier, contractor or
business contact
We process personal information in accordance with
applicable United Kingdom data protection and privacy
legislation, including the UK General Data Protection
Regulation, the Data Protection Act 2018 and applicable
electronic communications rules.
02
Who Is Responsible for Your Information?
For the personal information covered by this policy,
Electro Conduct generally acts as the
data controller. This means we decide
why and how the information is processed.
Business name
Electro Conduct
Address
26 South Ealing Road, London, W5 4QA
Questions or requests relating to data protection
should be sent to
info@electroconduct.co.uk
.
03
Personal Information We May Collect
The information we collect depends on how you interact
with us and which service you request. It may include:
Identity and contact details
Your name, telephone number, email address,
correspondence address and preferred method
of contact.
Property and service details
Property address, access arrangements, property
type, occupancy details and information about
the requested electrical service.
Electrical project information
Details of electrical faults, circuits,
installations, consumer units, appliances,
equipment, plans, specifications and project
requirements.
Booking and customer records
Appointment dates, quotation details, job
records, communications, reports, certificates,
test results and remedial recommendations.
Financial information
Invoice details, billing address, payment
status and transaction references. Payment
card information may be handled directly by
an authorised payment provider.
Photographs and documents
Images, videos, floor plans, reports,
certificates or other files provided for
quotation, inspection or project purposes.
Website and device information
Internet Protocol address, browser type,
device information, pages visited, referring
pages and website interaction data.
Voluntary information
Any other information you choose to provide
when contacting or working with us.
04
How We Collect Information
We may obtain personal information:
-
Directly from you through forms, telephone calls,
emails, WhatsApp messages or face-to-face contact
-
When you request a quotation, booking, inspection
or electrical service
-
From a landlord, tenant, property manager, estate
agent, contractor or another authorised contact
-
From website technologies, server records, cookies
and analytics tools where enabled
-
From payment, booking, communication or hosting
service providers
-
From publicly accessible sources where relevant
and lawful
Where another person provides information about you,
they should have the authority or a lawful reason to
do so.
05
How and Why We Use Personal Information
We only use personal information where we have an
appropriate purpose and lawful basis.
Purpose
Typical lawful basis
Responding to enquiries and assessing your
requirements
Steps requested before entering a contract or
legitimate interests
Preparing quotations, estimates and project
proposals
Steps requested before entering a contract
Arranging appointments, access and bookings
Contract or steps requested before a contract
Providing electrical installations, testing,
inspections, repairs and contracting services
Performance of a contract
Producing EICRs, PAT records, electrical
certificates, job sheets and other documents
Contract, legal obligation or legitimate interests
Managing invoices, payments, refunds and
accounting records
Contract, legal obligation or legitimate interests
Managing complaints, disputes, insurance matters
and legal claims
Legitimate interests or legal obligation
Maintaining website security, preventing misuse
and diagnosing technical problems
Legitimate interests
Improving our website, services and customer
experience
Legitimate interests or consent where required
Sending optional marketing communications
Consent or another lawful basis permitted by
applicable marketing rules
Where we rely on legitimate interests, we consider
whether the processing is necessary, proportionate and
compatible with your reasonable expectations.
06
Electrical Reports and Certification Records
Some services require us to create or retain electrical
records, including:
- Electrical Installation Condition Reports
-
Electrical installation or minor works certificates
- PAT testing records and appliance registers
- Inspection schedules and test results
- Job sheets and remedial work records
-
Photographs documenting electrical conditions or
completed work
These records may include customer, property, landlord,
tenant, contractor or authorised representative details.
We may retain them where reasonably necessary for
certification, safety, contractual, insurance, regulatory
or legal purposes.
07
When We May Share Personal Information
Electro Conduct does not sell personal information to
advertisers or unrelated third parties.
We may share limited information where reasonably
necessary with:
-
Electricians, engineers, authorised subcontractors
and project partners
-
Equipment manufacturers, wholesalers and suppliers
-
Property managers, landlords, agents or main
contractors involved in the relevant work
-
Booking, communication, email and customer management
service providers
-
Website hosting, security, analytics and technical
support providers
-
Payment, invoicing, banking and accounting providers
-
Insurers, legal advisers, accountants and other
professional advisers
-
Certification, registration or regulatory bodies
where applicable
-
Courts, law enforcement agencies, regulators or
public authorities where legally required
Service providers acting on our behalf are expected to
use personal information only for authorised purposes
and to protect it appropriately.
08
International Data Transfers
Some website, cloud, email, analytics, communication or
software providers may process information outside the
United Kingdom.
Where personal information is transferred internationally,
we take reasonable steps to ensure that an appropriate
legal transfer mechanism or safeguard applies, such as:
- A UK adequacy regulation
-
Approved contractual data protection safeguards
-
Another transfer mechanism permitted by applicable law
09
How Long We Keep Information
We retain personal information only for as long as it is
reasonably needed for the purpose for which it was
collected and for relevant legal, regulatory, accounting,
insurance or contractual requirements.
General enquiries
Normally up to 24 months after the last meaningful
contact
Unaccepted quotations
Normally up to 24 months, unless a longer period
is justified
Customer and project records
Normally up to six years after completion or the
end of the relevant relationship
Invoices and accounting records
Retained for the period needed for tax,
accounting and legal obligations
Electrical certificates and reports
Retained where needed for safety, certification,
contractual or evidential purposes
Marketing preferences
Retained while relevant, including suppression
records where needed
Information may be kept for a longer period where there
is an unresolved complaint, dispute, legal claim,
regulatory requirement or another justified reason.
Information that is no longer required will be deleted,
anonymised or securely disposed of where reasonably
practicable.
10
Data Security
We use reasonable technical and organisational safeguards
designed to protect personal information against
accidental loss, unauthorised access, alteration,
disclosure or misuse.
Measures may include:
- Controlled access to business systems
- Account authentication and password protection
- Secure website connections where supported
- Software and device security updates
-
Restricted access to customer and project records
-
Secure deletion or disposal processes where appropriate
-
Review of service providers handling personal
information
No internet, email or electronic storage system can be
guaranteed to be completely secure. Please avoid sending
unnecessary sensitive information through unsecured
communication methods.
11
Cookies and Similar Technologies
Our website may use cookies and similar storage or access
technologies to:
- Operate essential website functions
- Remember privacy or interface preferences
- Protect forms and website security
-
Understand website performance and visitor activity
-
Measure enquiries or advertising performance where
enabled
Where consent is legally required, optional technologies
will not be activated until the appropriate choice has
been made. Technologies that are essential or covered by
a relevant legal exception may operate without prior
consent.
Clear information about available cookie choices should
be provided through the website’s cookie banner or
privacy controls. You may also manage cookies through
your browser, although disabling essential technologies
may affect website functionality.
12
Marketing Communications
Service communications relating to quotations, bookings,
appointments, reports, invoices or ongoing work are not
treated as optional marketing.
We may send promotional information about relevant
Electro Conduct services where:
- You have provided valid consent
-
Another permitted basis under applicable direct
marketing rules applies
-
The communication is reasonably relevant to an
existing customer relationship
You can opt out of marketing communications at any time
by using an unsubscribe option where provided or by
emailing
info@electroconduct.co.uk
.
We may retain a limited suppression record to ensure
that your marketing preference continues to be respected.
13
Your Data Protection Rights
Depending on the circumstances and lawful basis used,
you may have the right to:
Access
Ask for a copy of personal information we hold
about you.
Rectification
Ask us to correct inaccurate or incomplete
information.
Erasure
Ask us to delete information in certain
circumstances.
Restriction
Ask us to limit the way information is processed
in certain circumstances.
Objection
Object to processing based on legitimate interests
or direct marketing.
Data portability
Request eligible information in a structured,
commonly used format.
Withdraw consent
Withdraw consent where consent is the basis for
processing.
Complain
Raise a concern with us or complain to the
Information Commissioner.
These rights are not absolute and may be subject to legal
exceptions. We may need to verify your identity before
completing a request.
To exercise a right, contact
info@electroconduct.co.uk
and explain what you would like us to do.
14
Complaints and the ICO
Please contact Electro Conduct first if you have a
concern about how your personal information has been
handled. We will review the matter and try to resolve it.
You also have the right to complain to the United Kingdom
data protection regulator:
15
Third-Party Websites and Services
Our website may contain links to third-party websites,
maps, manufacturers, social media platforms, booking
services or other external resources.
Third parties operate under their own privacy notices and
terms. Electro Conduct is not responsible for the privacy
practices, security or content of websites and services
that we do not control.
16
Children’s Information
Our website and electrical services are not directed
specifically at children. We do not knowingly collect
personal information directly from children where it is
not reasonably necessary.
Where information relating to a child is relevant to
property access, safety or service arrangements, it should
normally be provided by a parent, guardian, landlord,
property manager or another authorised adult.
17
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to
our services, website technologies, business practices or
applicable legal requirements.
The latest version will be published on this page and the
revision date will be updated at the top of the policy.
Significant changes may also be communicated through the
website or another appropriate method.