01 Introduction

These Terms and Conditions apply to the use of the Electro Conduct website and to electrical services supplied by Electro Conduct to homeowners, landlords, tenants, property managers, businesses, contractors and other customers.

By accepting a quotation, confirming a booking, paying a deposit, authorising work or instructing us to begin, you agree to these terms together with the relevant quotation, scope of work and any additional written agreement.

Nothing in these terms excludes or restricts statutory rights that cannot legally be excluded.

02 Business Details

03 Our Electrical Services

Our services may include:

• EICR inspections and electrical testing
• PAT testing and appliance records
• Electrical fault finding and repairs
• Full and partial electrical rewiring
• Consumer unit and fuse box upgrades
• Lighting, socket and circuit installation
• EV charger installation
• Smart home electrical systems
• Fire alarm installation and testing
• Domestic and commercial electrical contracting
• Electrical remedial work
• Planned maintenance and project support

All services are subject to assessment, availability, safe access, existing installation condition, electrical supply, materials and the agreed scope of work.

04 Formation of the Contract

An enquiry, initial discussion, website price indication or appointment request does not by itself create a binding contract.

A contract will normally be formed when one or more of the following occurs:

• You accept our written quotation
• We confirm the booking and agreed work
• You pay a requested deposit
• You authorise us to begin work
• We attend and you approve chargeable investigation or repair work

The person instructing us confirms that they are authorised to approve the work and accept responsibility for payment.

05 Quotations, Estimates and Pricing

Quotations and estimates are based on the information, photographs, plans, access details and visible conditions available when they are prepared.

Unless stated otherwise, a quotation:

• Applies only to the work specifically described
• Is valid for the period shown on the quotation
• May be revised if material prices change
• Does not include hidden or inaccessible defects
• Does not include additional work discovered later
• Does not include parking, permits or congestion charges unless stated
• Does not include plastering, decorating or specialist making good unless stated

An estimate is an approximate price rather than a fixed quotation. The final amount may depend on the time, materials and work reasonably required.

06 Surveys and Electrical Assessments

Some installations and larger projects require a site assessment before an accurate quotation or installation plan can be prepared.

A visual assessment cannot guarantee that concealed wiring, inaccessible areas, hidden joints or existing defects will be identified before work starts.

Testing, dismantling, access equipment or specialist investigation may be chargeable where this is reasonably required.

07 Additional and Unforeseen Work

Electrical work may reveal damaged wiring, inadequate earthing, overloaded circuits, concealed joints, unsafe accessories, inaccessible routes or other defects that were not reasonably visible beforehand.

Where additional work is required, we will normally:

• Explain the issue
• Describe the recommended work
• Provide a price or pricing basis
• Request authorisation before proceeding

Immediate safety action may be taken where reasonably necessary to isolate an imminent danger or prevent damage. Further chargeable work will be discussed as soon as reasonably practicable.

08 Bookings and Appointments

Appointment times are arranged according to availability, location, access and the expected job requirements.

Arrival times are estimates unless a fixed appointment has expressly been confirmed. Delays may occur because of:

• Traffic or transport disruption
• Emergency electrical call-outs
• Previous work taking longer than expected
• Supplier or material delays
• Weather or unsafe working conditions
• Other circumstances outside our reasonable control

We will try to inform you of significant delays and arrange an alternative where appropriate.

09 Deposits, Invoices and Payment

Payment terms will be shown on the quotation, invoice or written agreement.

Depending on the work, we may require:

• A booking or assessment fee
• A deposit before ordering materials
• Stage payments for larger projects
• Payment on completion for smaller jobs
• Payment before releasing non-statutory final documentation where agreed

Undisputed invoices must be paid by the stated due date. If part of an invoice is disputed, the undisputed amount remains payable.

We may pause future work or appointments where overdue sums remain unpaid, subject to applicable law and statutory rights.

10 Materials and Equipment

Materials will be selected according to the agreed specification, availability, compatibility, safety requirements and manufacturer instructions.

An equivalent product may be proposed where an item is unavailable, discontinued or subject to an unreasonable delay. Material substitutions will be discussed where reasonably practicable.

Special-order or made-to-measure products may be non-returnable and may remain chargeable following cancellation.

11 Customer-Supplied Products

We may agree to install customer-supplied equipment, subject to inspection, suitability, compatibility and safety.

Unless caused by our workmanship, we are not responsible for:

• Defective or incomplete products
• Incorrect specifications
• Incompatible equipment
• Manufacturer warranty limitations
• Additional visits caused by product failure

Additional labour required because of unsuitable or faulty customer-supplied products may be chargeable.

12 Consumer Cancellation Rights

Where a consumer contract is entered into online, by telephone or away from our business premises, a statutory cancellation period may apply.

Where applicable, a consumer may normally cancel a service contract within 14 days after the contract is entered into.

If you expressly request that work begins during an applicable cancellation period:

• You may have to pay for work completed before cancellation
• Materials already used or specially ordered may remain chargeable where legally permitted
• The cancellation right may end when the service has been fully performed with the required agreement

The statutory cancellation right may not apply to urgent repairs or maintenance specifically requested by the consumer, although it may still apply to additional non-urgent work.

13 Appointment Cancellation and Rearrangement

Please contact us as early as possible if an appointment needs to be cancelled or rearranged.

Subject to statutory rights, reasonable charges may apply where:

• An appointment is cancelled at short notice
• We attend but cannot gain access
• An electrician has already travelled to site
• Materials have been ordered or collected
• Parking or specialist equipment has been arranged
• Work has already started

Any cancellation charge will reflect reasonable costs or losses arising from the cancellation.

14 Customer Responsibilities

The customer must:

• Provide accurate information about the property
• Confirm authority to approve the work
• Provide safe and reasonable access
• Ensure the consumer unit and work areas are accessible
• Inform us of known hazards or asbestos concerns
• Keep children and pets away from work areas
• Obtain landlord, freeholder or management permission where required
• Provide parking or access permits where reasonably necessary
• Protect fragile or valuable belongings near the work area

We are not responsible for delays or additional costs caused by inaccurate information, unavailable access or missing third-party permissions.

15 Power Isolation and Service Interruption

Electrical testing, fault finding and installation work may require individual circuits or the full electrical supply to be switched off.

The customer is responsible for making appropriate arrangements for:

• Computers and electronic equipment
• Alarm and access-control systems
• Medical or mobility equipment
• Refrigeration and temperature-sensitive items
• Internet and business systems
• Tenants, employees and other occupants

Please notify us before work starts where interruption of power could create a particular medical, safety, security or business risk.

16 Electrical Safety and Compliance

Electrical services will be carried out with reasonable care and skill and with regard to applicable electrical, safety and building requirements.

Depending on the type and location of the work, relevant requirements may include:

• Applicable requirements of BS 7671
• Part P of the Building Regulations for relevant domestic electrical work in England
• Applicable Welsh building regulations where work is carried out in Wales
• Manufacturer installation instructions
• Applicable fire, landlord and workplace requirements

Responsibility for building control notification, certification or third-party approval will be stated in the quotation or project agreement where relevant.

17 Testing, Reports and Certificates

Electrical reports and certificates reflect the accessible installation, observations and test results obtained at the time of inspection.

An inspection does not guarantee that every concealed, intermittent or inaccessible defect will be identified.

Reports may include limitations, observations, classification codes and recommendations. Remedial work is not included unless expressly stated.

The customer must provide accurate client, property and installation information required for certification.

18 Making Good and Decoration

Rewiring and installation work may require drilling, lifting floorboards, removing accessories, forming access holes or chasing walls.

Unless expressly included, our quotation does not cover:

• Plastering or filling
• Painting or decorating
• Carpentry or specialist joinery
• Flooring replacement
• Tile replacement
• Removal of hazardous materials

We will take reasonable care when gaining access, but some disturbance may be unavoidable.

19 Delays Outside Our Control

We are not responsible for delays caused by events outside our reasonable control, including:

• Severe weather or unsafe conditions
• Traffic or transport disruption
• Utility or network failures
• Material shortages or supplier delays
• Unexpected structural or electrical conditions
• Actions of third-party contractors
• Emergency safety work

We will take reasonable steps to minimise disruption and keep the customer informed.

20 Workmanship, Defects and Guarantees

Electro Conduct will perform its services with reasonable care and skill.

If you believe our workmanship is defective, you must notify us as soon as reasonably possible and allow us a reasonable opportunity to inspect and, where appropriate, remedy the issue.

Any additional workmanship guarantee will be subject to its stated duration and conditions.

Unless required by law, guarantees do not cover:

• Normal wear and tear
• Misuse, neglect or accidental damage
• Third-party alterations or repairs
• Pre-existing defects
• Water, fire, pest or structural damage
• Utility supply problems or power surges
• Manufacturer product failure
• Failure to follow maintenance or operating advice

Manufacturer warranties are subject to the manufacturer’s terms. Statutory rights remain unaffected.

21 Liability

Nothing in these terms excludes liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Subject to applicable law, Electro Conduct is not responsible for loss or damage caused by:

• Pre-existing faults or hidden defects
• Inaccurate customer information
• Defective customer-supplied products
• Unauthorised third-party interference
• Failure to follow safety advice
• Circumstances outside our reasonable control

For business customers, we will not be responsible for indirect loss, loss of profit, revenue, contracts, goodwill or business opportunity where such liability may lawfully be excluded.

Any limitation applying to a consumer operates only to the extent permitted by consumer law.

22 Subcontractors and Third Parties

We may use appropriately skilled employees, subcontractors or specialist providers to complete part of the work.

Contractors appointed directly by the customer remain responsible for their own work, conduct and contractual obligations.

We are not responsible for defects or delays caused by independently appointed third parties.

23 Photographs and Work Records

We may take photographs or videos for quotations, technical records, certification, quality control, insurance or evidence of completed work.

Images will only be used publicly for marketing or portfolio purposes where we have an appropriate right and lawful basis.

We will take reasonable steps not to publish confidential, security-sensitive or unnecessarily identifying information.

24 Website Use

Website content is provided for general information and does not replace a property-specific inspection, professional assessment or written quotation.

Text, photographs, branding, graphics and original website content must not be copied or commercially reused without permission, except where permitted by law.

Further information is available in our Copyright Notice .

25 Privacy and Personal Information

We may process personal information to respond to enquiries, prepare quotations, manage appointments, provide services, issue reports and invoices, maintain records and comply with legal obligations.

Further information is available in our Privacy Policy .

26 Complaints

Please contact us promptly if you are dissatisfied with any part of our service.

A complaint should include:

• Your name and contact details
• The property or job address
• The relevant quotation or invoice reference
• A clear description of the issue
• Photographs or evidence where appropriate
• The outcome you are requesting

We will investigate the matter and respond within a reasonable time. You must allow us a reasonable opportunity to inspect alleged defective work before arranging alterations by another contractor, except where urgent safety action is reasonably required.

27 Governing Law

These terms and any contract with Electro Conduct are governed by the laws of England and Wales.

The courts of England and Wales will normally have jurisdiction, subject to any mandatory right a consumer may have to bring proceedings elsewhere.

28 General Provisions

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

A delay in enforcing a contractual right does not necessarily mean that the right has been waived.

The version applying to a job will normally be the version supplied or available when the contract was formed, together with any later written agreement.